Friday, Aug 19, 2022

How to Conduct Marketing Research

You need marketing research when important decisions need to be made, your customer base is easily accessible, or you're adding a new product to your ..


You need marketing research when important decisions need to be made, your customer base is easily accessible, or you're adding a new product to your business. It's also critical to conduct this type of research if a competitor is stealing market share. But don't wait until it's too late: there are plenty of opportunities to get started on marketing research. In this article, we'll discuss some of the most important types of research.

Focus groups

The process of conducting focus groups is a valuable part of marketing research. A focus group can help marketers gather more accurate information from the market. It can also help draw meaning from general surveys. Focus groups are also beneficial for businesses that want to make product or service changes. However, conducting a focus group requires that you create a set agenda. Here's how to conduct a successful focus group:

Conducting focus groups is a great way to understand the mindset of your target audience. Focus groups help you better understand how they react to different types of communications. Because they're so small, focus groups are not statistically representative of the entire population. They can uncover hidden information that might otherwise be lost in a large survey. Moreover, they are an affordable and effective way to get the insights you need. To conduct a successful marketing research, you need to understand your target audience and how they react to different types of marketing materials.

A focus group can gather 6-10 people for a discussion on a specific topic. They are usually unknown to each other. Companies often hold several focus groups in different cities. The moderator takes notes during the meetings, and the participants are asked to answer questions about a product or concept. Focus groups were first used in World War II to evaluate radio programs. However, they are now used to measure consumer perceptions. The purpose of the focus group is to gain insight into what people think of a certain product or concept.

In addition to collecting information on a specific topic, focus groups can give you fresh angles and actionable ideas for future changes. Focus groups should be structured according to themes, chronological order, or current-future state of a company. After the focus group is finished, the researchers should summarize the results, thank the participants, and close the focus group by making closing remarks. The research team will also benefit from these ideas. It's important to create a sense of intimacy in a focus group to capture meaningful insight.


To conduct marketing research, marketers use surveys to collect primary data from their target audience. Surveys can be mailed, telephonic, or personal. Pre-testing and pilot surveys are essential steps in the process. These will help the researcher discover any weaknesses of the questionnaire. Based on the respondents' responses, the researcher will be able to modify the survey. Once the questionnaire is validated, the marketing team can use it for actual marketing research.

Budget is another constraint on marketing research. Most department heads do not have a formal system for measuring marketing research activities. However, if the marketing research budget is allocated a certain percentage of the firm's total sales, it can lead to a higher level of productivity. A more flexible approach is to set the budget based on the needs of each department. Here are some tips for budgeting marketing research activities:

Cost. Some business firms believe that the costs of conducting marketing research are prohibitive. While some problems can be addressed within a budget, comprehensive field surveys are often unaffordable. Lack of professional management also creates constraints. For example, some business firms don't want to pay for a survey that would take them to remote areas of the country. As a result, firms must consider the content of their research proposal.

Case studies

Case studies have gained popularity as a way of marketing research because they are easily replicable. Case studies use multiple sources of evidence to make inferences. The study can be conducted qualitatively or quantitatively. Case studies can also incorporate multiple research methods to increase the internal validity of the study. Listed below are some of the common types of case studies:

A case study is a real-life experience that focuses on the customer's perspective and results. Unlike a typical marketing research report, a case study describes how a product or service affected a customer. This helps future prospects visualize how the product will benefit them. Also, case studies are gold standard when it comes to credibility. In addition to demonstrating a product's ability to solve a particular problem, a case study gives the company added credibility.

When preparing a case study, companies may want to create a sample of the product or service that they are trying to market. Some companies may prefer to conduct surveys through email, while others may want to have a live chat with customers. Whatever method is chosen, it is important to make the experience easy for the customers. Before requesting their input, sketch out the key interactions. By creating a prototype, companies can better prepare for the interviews.

Writing a case study can be intimidating. The process includes selecting customers to feature, creating an effective case study format, choosing the right format, and determining the position of the case study in the marketing strategy. While case studies may be used to sell products or services to other companies, most of them are used to win over prospects. With so many decisions to make, writing a case study can be overwhelming. However, it is critical that the sales and marketing teams work together to ensure the case study is as effective as possible.

A case study can be as simple as a blog post. The key is to keep it short and simple, and make sure you include a call to action at the end. Once the customer has made an informed decision about a purchase, they are more likely to consider purchasing the product or service. They may also be more likely to consider a purchase after reading a case study. The goal is to educate and influence consumers. But the success of the company depends on the success of the marketing plan, so a successful case study should also be effective in gaining insights and advancing the sales process.


To get the most out of an interview, prepare the questions ahead of time. Once you have the questions, make sure to be present mentally throughout the interview. You can probe the respondent to get a deeper understanding of their experience. Providing a doorway for reflection is essential. For example, you may ask an employee about how the company handles returns from customers. You can even role-play to help you better understand the respondent.

In interviews, the researcher should have an agenda that includes a few questions about the product or service. This way, the respondent will be more likely to answer questions accurately. Besides, a face-to-face interview is more personal, and the researcher can examine the respondent's body language. However, face-to-face interviews are expensive and time-consuming. Also, conducting interviews can generate distrust in the respondent.

In marketing research, interviews are often conducted one-on-one with an individual. They can be conducted over the phone, online, or in person, and generally last 30 minutes to an hour. To facilitate the conversation, discussion guides are prepared. It's essential for the interviewer to ask the same questions to all interviewees so they can see patterns in perspectives, preferences, and behaviors. There are two types of interviews: face-to-face interviews and questionnaires.

Aside from face-to-face interviews, in-depth interviews can also be conducted by telephone, though the latter is more expensive. Generally, in-depth interviews are conducted face-to-face, but if you're an expert, you can also conduct the interviews over the phone. The style of the interview is largely dependent on the interviewer. An interviewer who listens more than talks should build rapport and have a clear line of questioning.

Depending on your research needs, an interview can yield both quantitative and qualitative data. Make sure to match your interview method to your data type. Consider the type of data you're looking for and the number of respondents. You can also choose to conduct interviews via telephone or online, depending on the type of research you're conducting. You'll need to carefully prepare the interview questions and prepare them beforehand to make sure you're capturing the most information possible.